Privacy Policy

Last updated: August 2026

HeyTailz (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

Information We Collect

We may collect the following types of information:

• Personal identification information — name, email address, shipping address, phone number, and payment information when you place an order.
• Device and usage data — IP address, browser type, pages visited, and referring URLs, collected automatically via cookies and similar technologies.
• Pet profile data — information you voluntarily provide about your pet (breed, age, size, etc.) to receive personalized recommendations.

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To provide personalized product recommendations
• To send marketing emails (only with your consent)
• To improve our website and customer experience
• To comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party service providers (such as payment processors and shipping carriers) solely to operate our business. These parties are contractually obligated to keep your information confidential.

Cookies

We use cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect certain site functionality.

Your Rights (California Residents — CCPA)

If you are a California resident, you have the right to know what personal data we collect, request deletion of your data, and opt out of the sale of your data. To exercise these rights, contact us at info@heytailz.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, please contact us at info@heytailz.com.